Frequently Asked Questions

CampOne is an all-in-one campsite management software, specifically designed for Swiss operations. From online bookings to pitch management to HESTA reports — everything in one platform.

CampOne is suitable for campsites of any size — from small operations with 10 pitches to large campsite groups with multiple locations.

No. CampOne is designed to be set up and used without IT expertise. We support you during onboarding.

Yes, you can upgrade or downgrade at any time. When upgrading, the difference is calculated pro-rata.

We accept credit cards (Visa, Mastercard), TWINT, bank transfer and LSV/direct debit.

No. All plans include free onboarding. For Enterprise customers, we offer on-site training on request.

All data is hosted exclusively in Switzerland — in certified data centres meeting the highest security standards.

Yes. CampOne meets all requirements of the new Swiss Data Protection Act (nDSG) and the GDPR.

You have 90 days after cancellation to export all data. After that, it is securely deleted in accordance with the nDSG.

Yes, through our Channel Manager add-on module you can connect Booking.com, Google Hotels and other OTAs.

Yes. From the Professional plan, HESTA guest reports are created automatically and can be submitted directly.

Yes, our entire support is available in German, French and Italian. Enterprise customers receive a dedicated contact person.

CampOne is optimised as a responsive web app and works on any device — smartphone, tablet and desktop. A native app is planned.