Terms & Conditions for Business Customers
Version 2.0 — effective from 28 April 2026. Replaces the version dated 1 April 2026.
1. Scope and contracting parties
1.1 These Terms and Conditions (the "Terms") govern the contractual relationship between CampOne, with registered seat in Zurich ("CampOne"), and its business customers (the "Customer") concerning the provision of the CampOne platform, the related modules, the custom-designed Customer Website and all further services. 1.2 These Terms are addressed exclusively to enterprises, legal entities and bodies governed by public law. CampOne does not enter into contracts with consumers within the meaning of Swiss consumer law. 1.3 Conflicting or supplementary terms and conditions of the Customer apply only if CampOne expressly accepts them in writing. Acceptance of orders or the provision of services does not constitute such consent. 1.4 In the event of conflict, the following order of precedence applies: (a) the individual order confirmation or order form, (b) any applicable Data Processing Agreement (DPA), (c) these Terms, (d) the service descriptions on the CampOne website at the time the contract is concluded.
2. Definitions
In these Terms: • "Platform" means the online solution provided by CampOne as Software-as-a-Service for the management of campsites, including all standard features under the chosen subscription. • "Modules" and "Add-ons" mean the optional functional extensions bookable in accordance with the CampOne pricing page (e.g. AI Integration, Channel Manager, Dynamic Pricing, Website Maintenance & SEO). • "Customer Website" means the website designed individually for the Customer and hosted by CampOne, including the integrated booking system. • "Customer Data" means all data entered, uploaded or generated by the Customer or its guests via the Platform, including booking, guest, financial and communication data. • "Order Form" means the written or electronic order or order confirmation that documents the specific scope of services, the prices and the contract term. • "Contract" means the entirety consisting of the Order Form, these Terms, any DPA and the annexes referenced therein.
3. Conclusion of contract
3.1 The Contract is concluded by mutual signature of the Order Form or by the Customer's electronic confirmation of a written offer issued by CampOne. 3.2 Unless stated otherwise, offers from CampOne are valid for 30 days from the date of issue. 3.3 The Customer warrants that the person acting on its behalf to conclude the Contract is duly authorised to do so.
4. Scope of services
4.1 Platform CampOne makes the Platform available to the Customer over the internet for the duration of the Contract. The functional scope follows from the subscription chosen in the Order Form (Starter, Professional, Enterprise) and from the service description on the CampOne pricing page at the time the Contract is concluded. 4.2 Modules and Add-ons Optional Modules and Add-ons must be listed individually in the Order Form and are billed at the prices then in force. They may be added at any time during the Contract; a reduction is possible with effect from the end of the current minimum term or any renewal period. 4.3 Customer Website 4.3.1 Every subscription includes a fully custom-designed and hosted Customer Website with an integrated booking system. CampOne builds the website on the basis of the content provided by the Customer (texts, images, brands, logos) and within a design direction agreed with the Customer. 4.3.2 The scope covers design, build, hosting, SSL, domain management and ongoing technical maintenance. More extensive design changes or redesigns are offered separately as a service. 4.3.3 Ownership and licence relationships in respect of the Customer Website are governed by section 12. 4.4 Onboarding During the onboarding phase agreed in the Order Form (typically two weeks), CampOne assists the Customer with configuration, data migration and training. The Customer shall provide the data and points of contact required for this purpose in good time.
5. Availability and service levels
5.1 CampOne targets an annual Platform availability of 99.5 % on average. For customers on the "Enterprise" subscription, guaranteed availability is 99.9 % where this is confirmed in the Order Form. 5.2 Excluded from the availability calculation are: (a) announced maintenance windows, (b) outages caused by force majeure or by circumstances outside CampOne's control (in particular outages of the public internet, of third-party providers or of cloud infrastructure), (c) outages caused by improper use by the Customer. 5.3 Where possible, maintenance is carried out outside the seasonal peak period (May to September) and announced at least 48 hours in advance by email or via the status page (status.campone.ch). 5.4 If actual availability falls below the guaranteed availability over three consecutive calendar months, the Customer is entitled to a pro-rata credit on the subscription fee for the affected period. The credit must be claimed in writing within 30 days and constitutes the Customer's exclusive remedy in connection with availability.
6. Support
6.1 CampOne provides email support during ordinary business hours (Monday to Friday, 09:00–17:00 CET, excluding Swiss public holidays). 6.2 The "Priority Support" Add-on or the "Enterprise" subscription additionally includes phone and chat support and reduced response times for critical incidents. 6.3 Response times refer to the first qualified response, not to resolution. No resolution guarantee is given.
7. Customer cooperation duties and use
7.1 The Customer shall use the Platform exclusively in accordance with applicable law and these Terms. 7.2 The Customer shall keep credentials confidential, shall not pass them to third parties and shall inform CampOne without delay of any suspected misuse. 7.3 The Customer is solely responsible for the accuracy, completeness and lawfulness of the content and data entered by the Customer or its guests, in particular with regard to guest reporting (HESTA), visitor tax and tax and data protection obligations. 7.4 The Customer shall refrain from any abusive use of the Platform, in particular: (a) introducing malicious code, (b) circumventing technical protective measures, (c) using the Platform for services to third parties without express agreement, (d) automated bulk access beyond ordinary use. 7.5 The pitch volume included in the subscription is binding. If exceeded, the surcharge under the "Extra Pitch" Add-on is invoiced pro rata.
8. Fees, payment and default
8.1 The fees consist of (a) the one-off setup fee, (b) the recurring subscription fee, (c) the fees for booked Modules and Add-ons, and (d) the fees for separately commissioned services. The applicable prices follow from the Order Form and from the CampOne pricing page at the time the Contract is concluded. 8.2 All prices are exclusive of any statutory value-added tax. 8.3 The setup fee is invoiced upon conclusion of the Contract and is payable net within 30 days. It is non-refundable, including in the event of early termination by the Customer. 8.4 The subscription fee is invoiced monthly or annually in advance, at the Customer's option. For annual prepayment, CampOne grants the discount shown on the pricing page. 8.5 Payments are due without deduction within 30 days of the invoice date. In case of late payment, the Customer owes — without further reminder — default interest of 5 % p.a. and a reminder fee of CHF 30 per reminder. 8.6 If payment is overdue by more than 30 days, CampOne is entitled, after prior written notice with a 7-day cure period, to suspend access to the Platform and the Customer Website (see section 9). The Customer's payment obligation continues during the suspension. 8.7 CampOne may adjust the prices for recurring services once per year with at least 60 days' prior notice. If the adjustment exceeds 5 % over the previous year, the Customer is entitled to extraordinarily terminate the affected part of the Contract with effect from the date the adjustment takes effect.
9. Suspension of services
CampOne is entitled to temporarily suspend the Platform and the Customer Website in whole or in part if (a) the Customer is in default of payment in accordance with section 8.6, (b) there is a material breach of section 7, (c) there are reasonable grounds to suspect misuse or a security threat, or (d) suspension is required by law or by an order of the authorities. The suspension is limited to the extent necessary for the protective purpose and ends as soon as the cause is removed.
10. Term, renewal and termination
10.1 The Contract enters into force upon signature of the Order Form. Productive use begins with go-live and at the latest 30 days after the Customer has provided the data required for onboarding. 10.2 The minimum contract term is 12 months from go-live, unless otherwise agreed in the Order Form. 10.3 Unless terminated in writing at least 90 days before the end of the minimum term or any renewal period, the Contract automatically renews for further periods of twelve (12) months each. 10.4 Either party may terminate the Contract with immediate effect for good cause by written notice at any time. Good cause exists in particular in the event of (a) material breach of contract that has not been remedied despite written notice and a reasonable cure period, (b) opening of insolvency or composition proceedings against the other party, (c) continued non-performance despite suspension under section 9. 10.5 Notices of termination must be given in writing; an email to support@campone.ch or to the customer address indicated in the Order Form is sufficient. 10.6 The setup fee and prepayments already made are not refunded in the event of ordinary termination prior to the expiry of the minimum term. In the event of extraordinary termination by the Customer for good cause attributable to CampOne, pro-rata prepaid subscription fees will be refunded.
11. Intellectual property in the Platform
11.1 All rights in the Platform, including source code, data model, design system, trademarks and know-how, belong exclusively to CampOne or its licensors. 11.2 The Customer is granted a non-exclusive, non-transferable right, limited in time to the duration of the Contract, to use the Platform as intended for its own business operations. Modification, decompilation, reproduction or transfer to third parties is excluded unless mandatorily permitted by law. 11.3 CampOne may use the Customer's improvement suggestions or feedback free of charge and without restriction to further develop the Platform.
12. Intellectual property in the Customer Website
12.1 The Customer remains the holder of all rights in the content provided by it (in particular texts, images, logos, trademarks, audio and video material) and grants CampOne only the rights of use required to operate the Customer Website. 12.2 The design elements, templates, underlying code, design system and all technical components of the Customer Website created by CampOne remain the property of CampOne. The Customer is granted a non-exclusive right of use for the duration of the Contract. 12.3 Upon termination of the Contract, the Customer is entitled to: • the return of all content provided by the Customer or generated during the Contract (Customer Data under section 13); • the release of the domain or assistance with the transfer of the domain to a registrar designated by the Customer (third-party costs to be borne by the Customer); • the provision of static exports of the textual content and media of the website in a customary industry format (e.g. HTML/Markdown plus a ZIP archive of media). 12.4 The handover does not include: the source code of the Customer Website, the CampOne design system, templates, the integrated booking back-end and any server-side components. Continued use of the website's designed front-end outside the CampOne infrastructure is not permitted. 12.5 Upon separate request and against compensation, CampOne may grant the Customer an extended licence to design elements. Conditions are agreed on a case-by-case basis.
13. Customer Data and data return
13.1 Customer Data is owned by the Customer. CampOne processes it exclusively for the provision of the contractual services and in accordance with the Customer's instructions. 13.2 During the Contract, the Customer may export its Customer Data at any time using the export functions provided in the Platform (CSV, PDF, ICS, etc.). 13.3 After termination of the Contract, CampOne grants the Customer access to its data for the purpose of export for 90 days. After that period, Customer Data is deleted within 30 days, unless statutory retention obligations require otherwise. On request, CampOne issues a confirmation of deletion. 13.4 Customer-specific data migration going beyond the standard export can be provided against separate compensation.
14. Data protection
14.1 CampOne processes personal data exclusively in accordance with the Swiss Federal Act on Data Protection (nFADP/nDSG) and — where applicable — the EU General Data Protection Regulation (GDPR). Details are set out in the CampOne Privacy Policy (campone.ch/en/privacy). 14.2 Where CampOne processes personal data on behalf of the Customer, the parties enter into a separate Data Processing Agreement (DPA), which forms part of the Contract. 14.3 All Customer Data is stored exclusively in data centres located in Switzerland (Swiss Hosted). 14.4 CampOne may engage subcontractors for the provision of its services (in particular for hosting, email delivery and payment processing). A current list of subcontractors is provided on request. CampOne informs the Customer of material changes with reasonable advance notice.
15. Confidentiality
15.1 The parties undertake to treat as confidential all information of the other party that is marked confidential or which is confidential by its nature, to use it solely to perform the Contract, and to make it available only to those staff members and contractors who need to know. 15.2 This obligation applies during the term of the Contract and for three (3) years after its end.
16. Warranty
16.1 CampOne provides its services with the industry-customary care, in line with the state of the art. 16.2 No warranty is given that the Platform meets the Customer's individual requirements in every respect, is available without interruption or operates without error, to the extent permitted by law. Before concluding the Contract, the Customer must satisfy itself of the suitability of the Platform for its specific purposes, in particular by means of the free trial or demo.
17. Liability
17.1 CampOne is liable without limitation for intent and gross negligence as well as for personal injury. 17.2 Otherwise, CampOne's liability is — to the extent permitted by law — limited per damage event and in aggregate per contract year to the amount of fees actually paid by the Customer in the twelve months preceding the event causing the damage. 17.3 Liability for indirect damages, consequential damages, lost profits, data loss, reputational damage and damages resulting from business interruption is excluded to the extent permitted by law. 17.4 The Customer is required to perform regular data exports as a backup. CampOne is not liable for damages that could have been avoided by such backups.
18. Force majeure
Neither party is liable for the non-performance of obligations to the extent that performance is rendered impossible or unreasonable by force majeure. Force majeure includes in particular natural disasters, war, pandemics, governmental orders, large-scale outages of the public telecommunications or power supply, and cyber attacks against critical infrastructure. The affected party shall inform the other party without delay.
19. References and marketing
CampOne is entitled to name the Customer as a reference, including its company name and logo, on its own website and in marketing materials. The Customer may object to such use at any time in writing.
20. Changes to these Terms
CampOne may amend these Terms. Changes are notified to the Customer by email at least 60 days before they take effect. Unless the Customer objects in writing within 30 days, the amended Terms are deemed accepted. In the case of a timely objection, either party may give ordinary notice of termination of the Contract with effect from the date the change takes effect; until then, the previous Terms continue to apply.
21. Final provisions
21.1 If individual provisions of these Terms are or become invalid or unenforceable, the validity of the remaining provisions remains unaffected. The parties shall replace the invalid provision with a valid one that comes as close as possible to the economic purpose of the invalid provision. 21.2 There are no oral side agreements. Amendments and supplements to the Contract must be in writing; the written-form requirement may only be waived in writing. Email from an identifiable sender satisfies the written-form requirement under these Terms. 21.3 The Customer may transfer the Contract or individual rights under it to third parties only with CampOne's prior written consent. CampOne may transfer the Contract without the Customer's consent in the context of a reorganisation or sale of the business.
22. Governing law and jurisdiction
22.1 The Contract is exclusively governed by Swiss law, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG). 22.2 Exclusive place of jurisdiction for all disputes arising out of or in connection with this Contract is Zurich, Switzerland. CampOne is also entitled to bring claims against the Customer at the Customer's registered seat.